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We hope that you are always happy with your order from us. In the instance where you would like to return your item to please send your order back to  the address listed below:

Hill & How Returns Department

1a William Way, Unit 4

Burgess Hill, West Sussex

RH15 9AG

When returning your order please include the item in it's original packaging, with all swing tickets and accessories as it was delivered to you. Please also include your order form with the item you are returning highlighted or marked. If this conditions are met you will guarantee your return will be processed.

Please note that you are responsible for the cost of returning an item back to us. We advise using a Royal Mail Standard Service. If for any reason you are unable to return the item due to particular circumstances please get in touch with us at and we will be more than happy to assist with your return.

If your order was delivered with faults of damages please contact us at and we will arrange a paid for returns label for your use.


If you are wishing to exchange your item for another item in our collection, then please follow the process above, but also get in touch with us at detailing your exchange and we will be more than happy to arrange your exchange. 

Order Form:

No longer have your original order form? Please include our printable returns form listing your order details so we can easily track your order and process your refund.

For any additional queries regarding our returns process, please get in touch with us at