FAQs

 

Below you'll find our frequently asked questions. If there's anything we've missed or you're unable to find your answer, please contact us by emailing: support@thehandbagedit.co.uk or call us on 01444 233700.

 

How can I access your website?

We are a wholesale website, operating business to business services. To view available collections you must apply for a wholesale account, you can fill out our contact form here. While we create your account, and send through an account activation email where you will set up a password, you can view the following linesheets: Hill + How Linesheet

 

I've forgotten my email and/or password!

You can reset your password on the login page by clicking "Reset your password" and entering your email, an email will then follow to reset your password. If you have forgotten the email you use to login then please contact us by emailing: support@thehandbagedit.co.uk or call us on 01444 233700.

 

I can't checkout with my current order?

One reason you might not be able to checkout is your order does not meet our minimum spend. For all orders our minimum spend is £100. We offer UK & Northern Ireland carriage paid for orders over £300. If you are having any difficulties or have any queries, please contact us by emailing: support@thehandbagedit.co.uk or call us on 01444 233700. 

 

How long will my delivery take?

We dispatch all orders within 1 working day from when the order was placed. Your order will be dispatched on a 48-Hour Service with appropriate tracking. Deliveries outside of the UK may be subject to different delivery services. 

 

What happens if I have received a faulty product?

You can return goods for up to a week after the day you receive the order. To process a return please contact us by emailing: support@thehandbagedit.co.uk or call us on 01444 233700. 

Returns Address:

Ollie & Nic Accessories LTD.

1a William Way, Unit 4

Burgess Hill, West Sussex

RH15 9AG

 

What are your office hours?

We're open Monday to Friday from 9am to 5pm. If you have any queries over bank holidays or weekends, please contact us by emailing: support@thehandbagedit.co.uk and we'll get back to you as soon as possible.